The AA Cars Standards ensure dealers advertise vehicles openly, honestly, and without misleading customers. Dealers clarify all terms and conditions, adhere to advertised pricing, and use industry-standard tools like Cap HPI for vehicle valuations. All advertisements comply with relevant UK advertising codes and statutory regulations, guaranteeing transparency and fairness in every transaction.

The AA Cars Standards ensure a customer-first approach at every step of the vehicle purchase process. Dealers and their staff are trained to provide professional service, transparent information, and fair terms. From addressing customer needs to ensuring compliance with consumer rights, dealers are committed to creating a smooth, stress-free experience. A robust complaint resolution system further guarantees swift and courteous handling of any concerns.

AA Cars Dealers are held to the highest vehicle preparation and service standards, with annual audits ensuring consistent quality. In the event of an issue, customers are encouraged to contact the dealer first for resolution. If needed, AA Cars provides a mediation service to address unresolved concerns, ensuring fair outcomes in line with the Consumer Rights Act 2015.

AA Cars offers a free and impartial Mediation Service to help resolve issues when direct communication with the dealer doesn't lead to a satisfactory outcome. Customers can raise complaints online or via a paper form within 12 months of the dealer's final response. Our team gathers information from both parties, ensuring compliance with the Consumer Rights Act 2015. If necessary, the service will escalate concerns, provide training to dealers, or terminate non-compliant relationships, always prioritizing customer satisfaction.